Crisp

AI-first omnichannel customer support platform with shared inbox and automated workflows.

No reviews yetFreemium·Updated Mar 2026

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What is Crisp?

Crisp is an AI-first customer support platform that unifies communication channels—including live chat, email, WhatsApp, Instagram, Messenger, and SMS—into a single collaborative shared inbox. The platform is designed for businesses of all sizes, offering a suite of tools that includes a support CRM, a customizable help desk, and deep analytics to track team performance.

At the core of the platform is 'Hugo', an AI-powered support agent that can be trained on private business data, PDFs, and website content to provide autonomous customer service. The no-code visual builder allows teams to create complex, conditional AI workflows that trigger based on user intent or specific website behaviors.

Beyond basic responses, Crisp includes proactive engagement features like targeted campaigns, real-time co-browsing through 'MagicBrowse', and native integrations with e-commerce platforms like Shopify and WooCommerce. Its pricing model is based on a flat rate per workspace, providing predictable costs as teams scale.

While highly flexible and developer-friendly, the platform's advanced AI features and granular reporting are tiered across plans, making it most effective for teams that prioritize automation and cross-channel integration.

Key Features

1Autonomous AI agent training on private business data

2Multichannel shared inbox with WhatsApp, Instagram, and Email

3No-code visual AI workflow and chatbot builder

4MagicBrowse for real-time co-browsing and screen sharing

5AI-powered internal copilot for support agents

6Proactive chat triggers based on user behavior

Pros

+ Predictable flat-rate pricing per workspace regardless of conversation volume
+ Extensive channel support including SMS, Line, and various social DMs
+ Includes developer-friendly features like Chat SDKs and robust APIs

Cons

− AI capabilities and automation limits are strictly gated behind higher-tier plans
− Advanced analytics and custom dashboards restricted to the top-tier Plus plan
− Essential features like omnichannel inbox and workflow builder require paid tiers

Pricing Details

Freemium

Crisp is completely free — perfect for individuals and teams who want a powerful Customer Support tool without spending a dime.

You can use Crisp for

Building Chatbots

Frequently Asked Questions

Is Crisp free?+

Crisp offers a free tier. Paid plans start at $0/mo for additional features and higher limits.

What are the best alternatives to Crisp?+

Top alternatives to Crisp include Help Scout AI, Tidio, Freshdesk AI. Each offers similar capabilities in the Customer Support space with different pricing and features.

What is Crisp best for?+

Crisp excels at Building Chatbots. Its key strengths include predictable flat-rate pricing per workspace regardless of conversation volume.

Is Crisp safe to use?+

Crisp is a legitimate Customer Support tool used by professionals worldwide. As with any online service, review their privacy policy and terms of service before sharing sensitive data.

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Our Verdict

Crisp is an excellent choice for scaling businesses that need a highly unified, developer-friendly support platform with robust automation potential. It may be overkill for solo founders who only require basic live chat, as many advanced AI and integration features are reserved for higher-priced plans.

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