Crisp

Tool Scorecard

What is Crisp?

Crisp is a business messaging platform that consolidates live chat, email, Messenger, Instagram, WhatsApp, and SMS conversations into a single shared inbox, making it easy for small and mid-sized teams to manage customer communication without juggling multiple tools. Its AI layer, MagicReply, generates suggested responses based on your help center content and previous conversation history, helping agents respond faster while maintaining accuracy. The chatbot builder uses a visual no-code editor to create automated flows for lead qualification, appointment booking, and common support questions. Crisp's co-browsing feature lets support agents see exactly what a customer sees on their screen and navigate collaboratively, which is particularly useful for SaaS companies troubleshooting UI issues. The knowledge base module creates a searchable help center that feeds directly into the chatbot and AI suggestions, creating a self-reinforcing loop where documentation improvements automatically enhance automated responses. CrispyBird, the built-in campaign tool, sends targeted messages based on user behavior and segment attributes, blending support with proactive engagement. Crisp offers a genuinely functional free tier supporting 2 operator seats with live chat and basic inbox features, with paid plans starting at just $25/month per workspace rather than per agent, making pricing predictable as your team grows. The platform's main limitation is its enterprise readiness; it lacks the deep analytics, SLA management, and compliance features that larger organizations require.

Who is Crisp for?

If you work in Customer Support, Crisp is built for you. It shines at per-workspace pricing instead of per-agent keeps costs predictable as teams grow, which is why it's a go-to in the Customer Support space.

Key Features

• ✓ Multichannel shared inbox (chat, email, social, SMS)
• ✓ MagicReply AI-powered response suggestions
• ✓ Co-browsing for real-time screen sharing
• ✓ Visual no-code chatbot builder
• ✓ Built-in knowledge base and help center

Pricing Details

Crisp has a free tier to get started. Paid plans start at $0/mo, unlocking advanced features and higher limits for power users.

You can use Crisp for